Reference

Our Terms, Your Rights, and How We Operate

Before you open an account or connect your DANA, OVO, or GoPay wallet, take a moment to read how mosatoto handles your data, account conditions, and what applies based on your region.

Account ConditionsPrivacy & Data PolicyDANA, OVO, GoPay Wallet TermsRegional EligibilityContact & Dispute Path
mosatoto Our Terms, Your Rights, and How We Operate
LEGAL CONTACT PATHS

Reach Us on Policy or Account Questions

If you have a question about these terms, want to request a copy of your account data, or need to raise a concern about how your information has been handled, our support team is the right first step. We respond to legal and privacy queries through the channels below.

Live Chat Open the chat widget from any page on mosatoto. For legal or policy queries, select the Account & Policy option so it reaches the right team.
Email Support Send your legal or privacy request to our support email. Include your registered account name and the nature of your query for a faster response.
Account Help Centre The Help Centre on mosatoto covers common policy questions, wallet linking steps for DANA and OVO, and how to request account data or corrections.
HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Rights

mosatoto applies a few clear standards across data handling, cookie use, account security, and how long we keep your records. Here is what each of those areas means in practice for your account.

Data Handling

We collect only the account information needed to process your DANA, OVO, or GoPay transactions and verify your identity. No personal data is sold to third-party marketers.

Cookie Use

Session cookies keep you logged in during your visit. Analytics cookies help us improve account navigation. You can disable non-essential cookies in your browser settings.

Account Security

Your account uses OTP verification at login and when linking a new wallet. If you notice unrecognised activity, lock your account immediately via the settings tab and contact support.

Data Retention and Requests

Transaction and account records are held for the period our compliance process requires. You may request a copy or correction of your data by contacting support with your account details.

Common Questions About Our Legal Terms

These are the questions we receive most often about how our terms, data handling, and account conditions work. If something is not covered here, reach out through live chat or email.

These terms apply to anyone who opens an account on mosatoto. Access depends on local law, so eligibility is limited to regions where local regulations permit our platform to operate.

We collect the information you provide at registration — name, contact details, and wallet identifiers for DANA, OVO, or GoPay — plus transaction records generated during account use.

Yes. Contact support via live chat or email with your registered account name and a data-access request. We will provide the relevant records within the timeframe our process allows.

Session cookies maintain your login state. Analytics cookies are used to understand how account features are used. Non-essential cookies can be turned off in your browser without losing core functionality.

We notify you at the contact address linked to your account when terms change. Changes do not apply retroactively to transactions that have already been settled and confirmed.

Start by contacting support through live chat or email, selecting the Account & Policy topic. If the matter is unresolved, we will direct you to the appropriate next step based on your region and the nature of the issue.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.